Privacy Policy

1. Introduction

Empire Road Service LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your information when you use our website, request our services, or interact with us. We comply with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and billing details when you request a tow, book a repair, or contact us.
• Location Information: Vehicle location and service address needed to dispatch roadside assistance.
• Vehicle Information: Vehicle make, model, year, and condition details provided during service requests.
• Payment Information: Billing and payment details for services rendered.
• Communication Data: Messages, call logs, and form submissions including SMS consent records.
• Technical Data: IP address, browser type, and usage analytics collected via cookies and tracking scripts.

3. How We Use Your Information

• To provide roadside assistance, towing, and repair services you request.
• To schedule and confirm appointments and service calls.
• To send transactional messages including reminders, order confirmations, and account notifications.
• To send marketing and promotional messages with your consent, including special offers and service updates.
• To process payments and maintain billing records.
• To respond to inquiries and provide customer support.
• To improve our services, website, and customer experience.
• To comply with legal obligations and protect our rights.

4. SMS and Text Message Consent

By checking the consent boxes on our forms, you agree to receive SMS messages from Empire Road Service LLC. Transactional messages include reminders, order confirmations, and account notifications. Marketing messages include special offers, discounts, and new product updates. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

• Service providers and dispatch partners who help us deliver towing and repair services.
• Payment processors for billing purposes.
• Third-party platforms used for scheduling, customer relationship management, and analytics.
• Legal authorities when required by law or to protect our legal rights.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Opt out of marketing communications at any time by replying STOP.
• Withdraw consent for data processing where applicable.

To exercise these rights, contact us at empireroadservice@gmail.com or call 239-672-3740.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including Google Ads conversion tracking and analytics tools, to understand website usage and improve our services. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us for prompt removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: