Terms of Service

1. Acceptance of Terms

By accessing or using the website and services of Empire Road Service LLC ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services Provided

Empire Road Service LLC provides the following services:

• Heavy duty towing and roadside assistance (24/7)
• Mobile truck and equipment repair
• In-shop diesel repair and diagnostics
• RV and motor home repair
• Class 8 fleet maintenance and repair
• Commercial truck repair and preventive maintenance
• Construction equipment repair

All services are subject to availability. We reserve the right to refuse service in situations where safety, legal, or operational concerns prevent us from proceeding.

3. Service Requests and Scheduling

You may request services through our website forms, by phone, or through our online scheduling system. Submitting a request does not guarantee service availability. A service representative will confirm your request and provide an estimated time of arrival or appointment time.

4. Pricing and Payment

• Service pricing varies based on distance, vehicle type, complexity, and time of service.
• You will be informed of estimated costs before service begins. Final pricing may vary based on actual conditions.
• Payment is due upon completion of services unless other arrangements have been made in advance.
• We accept major credit cards, debit cards, and other payment methods as disclosed at the time of service.
• Additional fees may apply for after-hours emergency service, extended distance towing, or specialized equipment.

5. Customer Responsibilities

• Provide accurate information about your vehicle, location, and service needs.
• Ensure the vehicle is accessible and safe for our technicians to service.
• Remove personal belongings from the vehicle before towing or repair where possible.
• Provide proper authorization and documentation for services requested.
• Inform us of any hazardous materials or special conditions related to your vehicle or equipment.

6. Limitation of Liability

Empire Road Service LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim. We are not responsible for pre-existing damage, mechanical failures not caused by our service, or damage resulting from improper vehicle operation.

7. Warranties and Disclaimers

All repair work is warranted against defects in workmanship for the period specified at the time of service. This warranty does not cover parts failures, normal wear and tear, or damage caused by misuse or neglect. All services are provided "as is" to the extent permitted by law. We make no other warranties, express or implied.

8. Towing and Storage

Vehicles towed and stored at our facility are subject to storage fees as disclosed at the time of service. We are not responsible for personal items left in vehicles. Vehicles must be retrieved within a reasonable timeframe. Unclaimed vehicles may be subject to lien procedures in accordance with Florida law.

9. SMS and Communication Consent

By providing your phone number and checking the consent boxes on our forms, you agree to receive SMS communications from Empire Road Service LLC. Transactional and marketing messages may be sent. Message frequency varies. Standard message and data rates may apply. Reply HELP for help or STOP to opt out.

10. Website Use

You agree to use our website only for lawful purposes. You may not attempt to disrupt, hack, or misuse the site or its content. All content on this website, including text, images, logos, and design, is the property of Empire Road Service LLC and may not be reproduced without permission.

11. Third-Party Links and Services

Our website may contain links to third-party websites and integrate third-party services. We are not responsible for the content, policies, or practices of these third parties. Your interactions with third-party sites are at your own risk.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida. Any disputes shall be resolved in the courts located in Charlotte County, Florida.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated terms.

14. Contact Us

For questions regarding these Terms of Service, please contact: